As a result of the COVID-19 pandemic, some City facilities, services, and programs have been affected. This webpage has been developed as a resource.
List of Services Being Provided
| Cemetery Operations |
| Cemetery operations continue to be provided by appointment only. For questions please call 519-271-0250 Ext. 5244. |
| Parks and Recreational Amenities and Facilities |
Recreational AmenitiesPlease follow the guidance of public health professionals when using recreational amenities, and maintain proper physical distancing. Other City of Stratford facilities and amenities will be reopened at the appropriate time within the province's framework, and when resources are available. The parks system continues to be maintained and green spaces in parks, trails and river areas remain open for walk-through access, but individuals must maintain a safe distance of at least two metres apart from others while in these areas. |
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Transit |
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Stratford Transit has returned to normal operations, with front-door entry, and the collection of fares. A plexiglass bio-barrier has been installed on each of the buses to protect both Transit drivers and passengers, and to allow safe front-door entry. In keeping with direction from Huron Perth Public Health, passengers who can wear a face mask or face covering are asked to do so while riding the bus. We encourage passengers to maintain safe social distancing where possible, and to support that, we ask that riders exit only through the rear doors of the bus. Those with mobility issues can still exit through the front door if they require deployment of the ramp. |
| Property Taxes |
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Statements can be requested by emailing the Tax Division. Pre-authorized payment for property taxes can be submitted to: www.stratford.ca/preauthorized. |
| Licensing |
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Pet, business and lottery licencing continues. Applications can be submitted via email Clerk's Office or completed over the telephone 519-271-0250 Ext. 5237. Payments by credit card can also be made over the phone or a cheque can be mailed to the Clerk's Office, City Hall, P.O. Box 818, 1 Wellington Street, Stratford, ON N5A 6W1 or placed in the drop box at the back of City Hall. |
| Commissionings, Marriage Licences and Civil Ceremonies |
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The following services have been suspended until further notice:
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| Parking |
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Free parking in the downtown core ended August 30, 2020. What does this mean?It means payment is now required at meters or machines, and maximum parking time limits remain in effect. What is a parking time limit?This means if you are parking in an area with a 4-hour limit you MUST move your vehicle before the 4 hour time limit has expired. Failure to do so could result in a parking ticket being issued. All maximum parking time limits are being enforced. All other provisions of the By-law, including no-parking and no-stopping, will remain in effect as well and will be enforced from Monday-Saturday 9:00 a.m. to 8:00 p.m. For more information on parking in the downtown core, please visit the City’s website or contact the Clerk’s Office. Parking Ticket Payment:Payments for parking tickets and permits can be made by credit card over the telephone at 519-271-0250 Ext. 237. Cheques can also be mailed to the Clerk's Office, City Hall, P.O. Box 818, 1 Wellington Street, Stratford, ON N5A 6W1 or placed in the drop box at the back of City Hall. Requests for Review:Requests for a parking ticket review can be completed over the telephone or through the City’s website at: https://forms.stratford.ca/IT-Services/Clerks-Corporate-Services/Request-for-Review |
| Development Services (Planning) |
The following services are being provided:
Planning Applications and Public Council MeetingsFor applications requiring a public council meeting, the City will hold these meetings electronically in accordance with the City's Procedure By-law and applicable legislation. The protocols for electronic public meetings are available in the attached document: Stratford City Council Public Meeting COVID-19 Electronic Meetings Protocol. Committee of AdjustmentApplications to be considered by the City's Committee of Adjustment Committee will held electronically in accordance with the Committee's Procedure By-law and applicable legislation. The protocols for electronic Committee of Adjustment meetings are available in the attached document: Committee of Adjustment Meeting COVID-19 Electronic Meetings Protocol. Digital applications should be submitted to Planning Services. |
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Development Services (Building & Municipal Law Enforcement) |
Permit ApplicationsThe Ontario government issued a second Provincial Emergency on January 12, 2021, which includes restrictions on what is considered essential construction. Here is an update on the City's current procedures related to Building and Municipal Law services. Permit applications are still being processed and Building Permits are being issued in accordance with the time frames listed in the Ontario Building Code. For information on applying for a Building Permit please click the following link: https://www.stratford.ca/en/inside-city-hall/building.aspx#Applying-for-a-Building-Permit Electronic applications can be submitted on the City of Stratford Building Permit Application, while hardcopy submissions will continue to be accepted at the City Hall Annex, located at 82 Erie Street, Stratford Ontario, N5A 2M4. Only 1 method of submission is required for each permit. We are Open for Business. To contact Building Services staff please call 519-271-0250 x345 or email us at Building Services. Additional InformationFor unsafe buildings requiring immediate attention or for unsafe pool fences, call 519-271-0250 Ext. 345 |
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Roads and Streets |
The following activities related to roads and streets are continuing:
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| Waste and Recycling Collection |
Curbside Garbage and Recycling CollectionThere is no change to curbside garbage and recycling collection. Bag tags are still required to be purchased and placed on your bags. Bag Tag DeliveryResidents in need of bag tags in 2021 can contact the Clerk’s Office at 519-271-0250 extension 5237 to order and to arrange for delivery, effective January 4, 2021 until further notice. Bag tags continue to also be available at a number of retailers subject to availability. Green BinGreen Bin collection began the week of April 6, 2020. This is a weekly collection. Clearly marked compostable plastic bags, paper bags or newspaper can be used as liners. LandfillLandfill operations are open to the public. The Landfill will be open weekdays for garbage drop-off during regular hours, 8:00 a.m. to 5:00 p.m., and Saturdays from 8 a.m. to noon. Payment for garbage dropoff will be contactless, by credit or debit only. Cash will not be accepted. Leaf and Yard Waste, Recyclables, E-Waste and textiles are being accepted. |
| Water Operations, Wastewater Treatment and Sewers |
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Emergency repairs and ongoing required operations continue. This includes operations around water quality, spills, floods, and storm response, along with emergency water shutoff/repair and sewer lateral services. To report:
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| Emergency Services |
| Essential and emergency services will continue to be provided. |
| Fire Services |
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If you are experiencing an emergency, please call 9-1-1. Fire services will be responding to all emergency calls. If your call is not an emergency, please call 519-271-3212 or email Fire Dispatch. Burn permits are being issued by appointment only at this time. |
| Airport |
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The airport is open for operations. The terminal building is closed to walk-in traffic. Questions about the airport can be directed to the Operations Manager, Andy Woodham, at (519) 272-0933. |
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Homelessness Prevention |
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Emergency Housing will continue to be provided to clients if they are eligible for services. The limit of emergency nights in motel stays will be waived for homeless persons who require emergency accommodation for self-isolation. |
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Housing Services |
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All maintenance work orders will be prioritized to focus on essential services (e.g. plumbing, electrical, unit repairs required to meet Ontario Building Code, Fire Code, security, etc.). Should a rent geared to income tenant experience a loss of income during this period, they should contact our office at 519-271-3773 Ext. 6200. No cash or debit options are available at this time. Rent will only be acceptable by pre-authorized payments (excluding Britannia), cheque or money order. Cheques and money orders can be submitted in the drop boxes at 82 Erie St., Stratford or 330 Wallace St., Listowel or sent by mail. |
| Ontario Works |
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All appointments will be completed over the telephone, 519-271-3773 Ext. 6200, with signatures on the form required at a later date. A risk-based approach will be utilized for completing these intakes, as documents can be provided after the grant date unless there is clear evidence that the client may be ineligible due to excess earnings or assets. Clients may submit documents via the drop boxes at the following locations:
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Questions about Services |
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For questions about services being provided, please contact the City departments:
Questions can also be submitted by email to the Clerk's office. |
Facilities
| Facilities that are OPEN to the Public |
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| Facilities that are CLOSED to the public |
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Meetings, Programs and Events
| Meetings, programs and events that have been CANCELLED until further notice |
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