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COVID-19: Impact to City Facilities and Services

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As a result of the COVID-19 pandemic, some City facilities, services, and programs have been affected. This webpage has been developed as a resource.

List of Services Being Provided

Cemetery Operations
Cemetery operations continue to be provided by appointment only. For questions please call 519-271-0250 Ext. 5244.
Parks and Recreational Amenities and Facilities

Recreational Amenities

Please follow the guidance of public health professionals when using recreational amenities, and maintain proper physical distancing.

In keeping with the Ontario government's stay-at-home order, all outdoor recreational amenities, such as golf courses, basketball courts, and soccer fields will be closed, effective Saturday, April 17, 2021.

City of Stratford facilities and amenities will be reopened at the appropriate time within the province's framework, and when resources are available.

The parks system continues to be maintained and green spaces in parks, trails and river areas remain open for walk-through access, but individuals must maintain a safe distance of at least two metres apart from others while in these areas.

Transit

Stratford Transit has returned to normal operations, with front-door entry, and the collection of fares.

A plexiglass bio-barrier has been installed on each of the buses to protect both Transit drivers and passengers, and to allow safe front-door entry.

In keeping with direction from Huron Perth Public Health, passengers who can wear a face mask or face covering are asked to do so while riding the bus.

We encourage passengers to maintain safe social distancing where possible, and to support that, we ask that riders exit only through the rear doors of the bus. Those with mobility issues can still exit through the front door if they require deployment of the ramp.

Property Taxes

Statements can be requested by emailing the Tax Division.

Pre-authorized payment for property taxes can be submitted to: www.stratford.ca/preauthorized.

Licensing

Pet, business and lottery licencing continues. Applications can be submitted via email Clerk's Office or completed over the telephone 519-271-0250 Ext. 5237.

Payments by credit card can also be made over the phone or a cheque can be mailed to the Clerk's Office, City Hall, P.O. Box 818, 1 Wellington Street, Stratford, ON N5A 6W1 or placed in the drop box at the back of City Hall.

Commissionings, Marriage Licences and Civil Ceremonies 

Marriage licencing and commissioning services are now available by appointment only. Civil ceremonies are not available at this time. 

Parking

Parking is enforced Monday - Saturday 9:00 a.m., to 6:00 p.m., from November 1st to March 31st and from 9:00 a.m., to 8:00 p.m., from April 1st to October 31st. Payment is required at meters or machines, and maximum parking time limits remain in effect.

On Saturdays from December 1st to April 30th four (4) hours of free parking is provided. Compliance with the maximum parking time limits is required.

What is a parking time limit?

This means if you are parking in an area with a 4-hour limit you MUST move your vehicle before the 4 hour time limit has expired. Failure to do so could result in a parking ticket being issued. All maximum parking time limits are being enforced.

All other provisions of the By-law, including no-parking and no-stopping, will remain in effect as well and will be enforced from Monday-Saturday 9:00 a.m. to 8:00 p.m.

For more information on parking in the downtown core, please visit the City’s website or contact the Clerk’s Office.

Parking Ticket Payment:

Payments for parking tickets and permits can be made by credit card over the telephone at 519-271-0250 Ext. 237. Cheques can also be mailed to the Clerk's Office, City Hall, P.O. Box 818, 1 Wellington Street, Stratford, ON N5A 6W1 or placed in the drop box at the back of City Hall.

Requests for Review:

Requests for a parking ticket review can be completed over the telephone or through the City’s website at: https://forms.stratford.ca/IT-Services/Clerks-Corporate-Services/Request-for-Review

Development Services (Planning)
The following services are being provided:
  • Acceptance of planning applications.
  • Acceptance of applications to the Committee of Adjustment
  • Letters of Conformity

Planning Applications and Public Council Meetings

For applications requiring a public council meeting, the City will hold these meetings electronically in accordance with the City's Procedure By-law and applicable legislation. The protocols for electronic public meetings are available in the attached document: Stratford City Council Public Meeting COVID-19 Electronic Meetings Protocol.

Committee of Adjustment

Applications to be considered by the City's Committee of Adjustment Committee will held electronically in accordance with the Committee's Procedure By-law and applicable legislation. The protocols for electronic Committee of Adjustment meetings are available in the attached document: Committee of Adjustment Meeting COVID-19 Electronic Meetings Protocol. 

Digital applications should be submitted to Planning Services.

Development Services (Building & Municipal Law Enforcement)

Permit Applications

The Ontario government issued a second Provincial Emergency on January 12, 2021, which includes restrictions on what is considered essential construction.

Here is an update on the City's current procedures related to Building and Municipal Law services.

Permit applications are still being processed and Building Permits are being issued in accordance with the time frames listed in the Ontario Building Code. For information on applying for a Building Permit please click the following link: https://www.stratford.ca/en/inside-city-hall/building.aspx#Applying-for-a-Building-Permit 

Electronic applications can be submitted on the City of Stratford Building Permit Application, while hardcopy submissions will continue to be accepted at the City Hall Annex, located at 82 Erie Street, Stratford Ontario, N5A 2M4. Only 1 method of submission is required for each permit.

We are Open for Business. To contact Building Services staff please call 519-271-0250 x345 or email us at Building Services. 

Additional Information

For unsafe buildings requiring immediate attention or for unsafe pool fences, call 519-271-0250 Ext. 345

Roads and Streets

The following activities related to roads and streets are continuing:
  • Sanding
  • Pavement patching
  • Sidewalk Maintenance
  • Stormwater Management
  • Traffic Control
  • Winter Control
To report an issue please call 519-271-0250 Ext. 5259 or use our Pingstreet App.
Waste and Recycling Collection

Curbside Garbage and Recycling Collection

There is no change to curbside garbage and recycling collection. Bag tags are still required to be purchased and placed on your bags. 

Bag Tag Delivery

Bag tags are available for purchase at City Hall and at a number of retailers subject to availability.

Green Bin

Green Bin collection began the week of April 6, 2020. This is a weekly collection. Clearly marked compostable plastic bags, paper bags or newspaper can be used as liners. 

Landfill

Landfill operations are open to the public. The Landfill will be open weekdays for garbage drop-off during regular hours, 8:00 a.m. to 5:00 p.m., and Saturdays from 8 a.m. to noon.

Payment for garbage dropoff will be contactless, by credit or debit only. Cash will not be accepted.

Leaf and Yard Waste, Recyclables, E-Waste and textiles are being accepted.

Water Operations, Wastewater Treatment and Sewers

Emergency repairs and ongoing required operations continue. This includes operations around water quality, spills, floods, and storm response, along with emergency water shutoff/repair and sewer lateral services.

To report:

  • a water emergency during business hours, please call 519-271-0250 Ext. 5222. For after-hours please call 519-271-4700.
  • a wastewater emergency during business hours please call 519-271-0250 Ext. 5222. For after-hours please call 519-271-0250 Ext. 5259.
Emergency Services
Essential and emergency services will continue to be provided.
Fire Services

If you are experiencing an emergency, please call 9-1-1. Fire services will be responding to all emergency calls.

If your call is not an emergency, please call 519-271-3212 or email Fire Dispatch.

Burn permits are being issued by appointment only at this time.

Airport

The airport is open for operations. The terminal building is closed to walk-in traffic.

Questions about the airport can be directed to the Operations Manager, Andy Woodham, at (519) 272-0933.

Homelessness Prevention

Emergency Housing will continue to be provided to clients if they are eligible for services.

The limit of emergency nights in motel stays will be waived for homeless persons who require emergency accommodation for self-isolation.

Housing Services

All maintenance work orders will be prioritized to focus on essential services (e.g. plumbing, electrical, unit repairs required to meet Ontario Building Code, Fire Code, security, etc.).

Should a rent geared to income tenant experience a loss of income during this period, they should contact our office at 519-271-3773 Ext. 6200.

No cash or debit options are available at this time. Rent will only be acceptable by pre-authorized payments (excluding Britannia), cheque or money order. Cheques and money orders can be submitted in the drop boxes at 82 Erie St., Stratford or 330 Wallace St., Listowel or sent by mail.

Ontario Works

All appointments will be completed over the telephone, 519-271-3773 Ext. 6200, with signatures on the form required at a later date. A risk-based approach will be utilized for completing these intakes, as documents can be provided after the grant date unless there is clear evidence that the client may be ineligible due to excess earnings or assets.

Clients may submit documents via the drop boxes at the following locations:

  • City Hall Annex - 82 Erie St., Stratford
  • North Perth Municipal Office – 330 Wallace Ave. N., Listowel

Questions about Services

For questions about services being provided, please contact the City departments:

  • City Hall (general line) 519-271-0250
  • Development Services (Building, By-law Enforcement and Planning) 519-271-0250 Ext. 5345
  • CAO’s Office 519-271-0250 Ext. 5267
  • Clerk’s Office/Parking 519-271-0250 Ext. 5237
  • Engineering/Public Works 519-271-0250 Ext. 5222
  • Fire Department 519-271-3212
  • Human Resources 519-271-0250 Ext. 5278 or 5336
  • Mayor’s Office 519-271-0250 Ext. 5236
  • Parks/Recreation 519-271-0250 Ext. 5245
  • Cemetery 519-271-0250 Ext. 5244
  • Police Department 519-271-4141
  • Social Services 519-271-3773 Ext. 6200
  • Tax and Finance Division 519-271-0250 Ext. 5211
  • Transit 519-271-0250 Ext. 5264

Questions can also be submitted by email to the Clerk's office.

Facilities

Facilities that are OPEN to the Public

 

  •  Public Washrooms
    • Exterior washrooms at City Hall
    • Stratford Transit terminal
    • Tourist Booth/boathouse
    • Allman Arena (outside)
    • North Shore
    • Upper Queen's Park
  • Stratford Landfill (open weekdays for garbage drop-off during regular hours, 8:00 a.m. to 5:00 p.m. and Saturdays from 8 a.m. to noon. Payment for garbage dropoff will be contactless, by credit or debit only. Cash will not be accepted)
  • Recycling depot, e-waste and textile dropoff bins at the Romeo Street landfill site are open during regular hours Monday to Friday, from 8 a.m. to 5 p.m, and Saturdays 8 a.m. to noon.
  • The City’s off-leash dog park near the corner of Packham Road and Dunn Road
  • Transit Shelters
  • Cemetery Office - by appointment only
Facilities that are CLOSED to the public
  • City Hall, as of April 26, 2021
  • Rotary Complex, including the walking track, and the Agriplex
  • Allman Arena
  • Dufferin Arena
  • City Hall Annex (82 Erie Street)
  • all outdoor recreational amenities, such as golf courses, basketball courts, and soccer fields.

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