Service Information

Accessibility Policies

Priority and Courtesy Seating Policy

PC Connect has established designated priority seating areas for use by passengers with disabilities. This is in compliance with Section 49 of the Integrated Accessibility Standards Regulation. 

Courtesy Seating areas have also been allocated for use by those who may benefit from having a seat near the front of the bus. This includes, but is not limited to:

• Seniors
• Expectant mothers
• Persons travelling with infants or small children

Service Animals and Pets Policy 

Guide dogs and service animals are permitted onboard PC Connect. All other animals may be carried onboard as long as they are in the care and control of the owner at all times. Exotic pets are prohibited.

Due to safety concerns, PC Connect will not operate if the weather and/or road conditions are deemed unsafe for vehicles to operate.In the case of inclement weather, riders are encouraged to call 1-888-465-0783 to confirm whether the service is operating.

In the case of service cancellation, all riders who have pre-booked their ride willreceive a phone call letting them know the service has been cancelled.

Service cancellations and delays will be posted on Perth County's Facebook and Twitter pages as soon as possible, however in order to receive the most up to date information, please call 1-888-465-0783.

In the event of bus cancellations or driver errors leading to stranded riders, every effort will be made to promptly reschedule affected passengers on an upcoming PC Connect trip. If rescheduling is not possible due to trip availability constraints, a complimentary taxi service will be arranged on behalf of the rider. If stranded, please call 1-888-465-0783.

This policy is exclusively applicable to passengers experiencing stranded situations resulting from service cancellations or errors. It does not extend to passengers who have missed the bus due to their own actions. Please be advised that our commitment is to assist and ensure your safe and timely journey, and we appreciate your understanding in such unforeseen circumstances.

Forward-facing and external-facing cameras have now been activated on PC Connect (Route A & B) vehicles. These cameras help:

• investigate incidents involving our vehicles
• support the investigation of customer complaints and claims
• enhance public and customer safety

The use of video surveillance is undertaken in accordance with the County of Perth’s Video Surveillance Policy. Personal information is collected for security purposes in and around PC Connect fleet that are

operated by Voyago to ensure the safety and security of riders and residents. Surveillance cameras are continuously recording and may be periodically monitored by authorized personal and/or the Stratford Police Service.

For more information, please refer to the supporting documents below:

PC Connect Digital Recording Surveillance System Usage Policy & Procedures

IPC Guidelines for the Use of Video Surveillance

No. Exact fare is required. Please place cash in the fare box when you get on the bus.

No. PC Connect service runs Monday through Saturday. There is no transit service on Sundays, statutory holidays, or civic holidays. The service will be operating as usual on all other standard operating days.

Service animals are permitted. Pets that are not service animals can be brought on board the bus if they are in a pet carrier.

Children under the age of 13 must be accompanied by an adult to ride the bus, or must provide the driver with a signed note from a parent or guardian permitting them to ride the bus without an adult.

No. There is no way to safely secure a car seat on PC Connect. Please hold your child tightly, or use a front pack carrier.

Strollers must be able to fit through the front doors and down the aisles in order to board the bus. For the safety of all customers the aisles must not be blocked. Customers with strollers are required to lock the wheels of the stroller and remain in firm control of it at all times.

PC Connect does not allow any Children to be transported in a plastic/wooden cart/wagon at any time. Children must be removed from such devices and placed in a seat and supervised by the caregiver at all times. Carts/wagons must then be secured and remain in firm control at all times for the duration of the trip.

Not at this time. PC Connect is working to provide a monthly pass option for riders.

Yes! Introducing the NEW PC Connect Booking App! Download the 'Blaise Transit' app to unlock the following PC Connect features at your fingertips:

• Pre-book your ride
• Pay your fare
• Track the bus location in real-time
• Receive service notifications

Learn more on our PC Connect App Page. Rides may also be booked over the phone by calling 1-888-465-0783

For any questions regarding the service, please call the toll-free customer service line at 1-888-465-0783.

Due to safety concerns, PC Connect may not operate if the weather and/or road conditions are deemed unsafe for vehicles to operate. Call 1-888-465-0783 to inquire about service cancelations during inclement weather.

PC Connect Routes 1, 2, and 3 are funded by a $1.45 million grant to the City of Stratford from the Government of Ontario’s Ministry of Transportation (MTO) Community Transportation Program. Additional funding is being provided through an equal partnership between the City of Stratford, Town of St. Marys, and the Municipality of North Perth.