Utilities

Get a Locate Before You Dig

If you are planning to dig, build, or excavate on your property, you are required by law to locate all of your utility lines first. It is important to complete this step to ensure safety for you, workers, and our community.

Should a line, pipe or wire be impacted by a dig, it can cause serious damage, and may cause you harm. You may also be held liable for any costs involved in repairing damaged infrastructure if you don’t have valid, completed locates.

Please request your locates through Ontario One Call at least two weeks before you plan to dig, especially during the spring and summer months. This will ensure enough time to locate all utility information before you begin your project.

Following your request through Ontario One Call, the City will either clear the locate request (meaning that your work will not impact any City-owned buried infrastructure), or mark it onsite with paint, flags or stakes. When complete, you will receive a locate notice through email with the results.

Please note that the City only completes locates for municipally owned infrastructure. Locates will not be completed for private property, and you may be required to hire a private utilities locator to determine if there are other buried utility lines on your property.

You may also need a street permit or municipal consent from the City if you are working in or near the municipal right-of way. If you are unsure, please contact us ahead of your project to discuss.

Colour Code Chart for Underground Utility Flags, Paint or Stakes:

Hydro (Electrical)

Festival Hydro delivers electricity to the City of Stratford and surrounding areas.

Water

The City of Stratford provides safe drinking water services to residents, and contracts Festival Hydro to read water meters and to issue billings for water and sewer use.
Accounts set up through Festival Hydro encompass both hydro and water billing.

Gas

Enbridge Gas supplies natural gas to Stratford. Many homes and businesses in Stratford use natural gas as their primary source of heat and processing. 

High Speed Internet Connectivity

There are a number of internet providers offering service in Stratford, including:

• Bell Canada is a provider of wireless, digital cable TV, high speed internet and home phone services to consumers and businesses in the Stratford area.
• EBOX Communications provides Internet, TV and home phone services for business and home users. 
• Mornington Communications Co-operative Limited provides telephone, internet, security monitoring, cellular and digital TV services.
• Rhyzome Networks is a data infrastructure company operating the underground, wireless network spanning the City.
• Rogers is a provider of wireless, digital cable TV, high speed internet, home phone services and mobile broadband for residents and businesses in Stratford. McNain Communications in Stratford is a Rogers Authorized Dealer.
• Telus is a provider of wireless, digital cable TV, high speed internet and home phone services to consumers and businesses in the Stratford area. Services include shared hosting, domain names, anti-virus, personal firewall set-up, desktop backup, email, internet, fax, phone services and more.
• Wightman provides Fibre to the Home and Business Internet, Phone, and TV service as well as Mobility service to residents and businesses in Stratford.
• Xplore is a provider of residential and commercial wireless internet and home phone services.