Parallel Transit has been serving Stratford residents for over 30 years, providing a shared ride service for persons with disabilities who are unable to access Stratford Transit. With well-trained and caring drivers, Parallel Transit will provide a safe and comfortable ride from door-to-door.
How can we direct you?
Contact Us
Hours of Service
Our Committment to Passengers with a Disability
Requesting a Ride
Parallel Transit Rates
Parallel Transit Hours of Service
The hours of service for Parallel Transit are:
| Day | Start | End |
| Monday through Friday | 6:20am | 9:40pm |
| Saturday | 6:20am | 7:40pm |
| Sunday | 9:00am | 4:00pm |
| Public Holidays | See dates below | |
Temporary and seasonal service is available to people who only need Parallel Transit for a limited time or during a particular season of the year. We also offer charter service outside of Stratford, seven days a week.
Requesting a Ride
To request a ride, please call 519-271-4000 during office hours. Requests can be made Monday through Friday, 8:00am - 12:00pm and 1:00pm - 7:00pm, and Saturdays 9:00am to 5:00pm. Our offices are closed on Sundays and Public Holidays. As listed below (New Years Day, Good Friday, Victoria Day, Family Day, Canada Day, Civic Holiday, Labour Day, Thanksgiving, Christmas and Boxing Days).
Can I request a Parallel Transit trip by email?
Parallel Transit riders normally request their trips over the telephone. However riders may request a trip by email in either of these two situations:
- On Sundays, when our office is closed, all clients may request a trip for the next-day. Please note that we need time to process your request. Therefore you must send your email request on weekends before 1:00pm, for a ride on the next day.
- Persons with a disability (i.e.: hearing loss, non-verbal) where requesting a ride via telephone is not possible may request a ride by email at any time. Please make the request at least 24 hours before the desired travel time.
When you make an email ride request, our staff will contact you the same day to let you know whether the ride you requested is available.
Our Committment to Passengers with a Disability
Please refer to our Procedures for Serving Passengers with a Disability.
New! Printable Mobility Brochure & Parallel Transit Application Form
Attendants accompanying riders will not be charged to ride, to a maximum of one attendant per rider. An attendant may not be a registered Parallel Transit rider.
Parallel Transit Rates (2020)
| Type | Rate |
| 1 Way Trip | $2.75/person |
| 10 Ride Card - In Town | $25.00/person |
| Charter - In Town | $31.64/hour + HST + $2.75 person |
| Charter Wait Time* | $31.64/hour + HST |
| 1 Way Trip - Out of Town | $2.75/person + ($1.47/km + HST) |
| 30 Day Pass - Adult | $67.00/person |
| 30 Day Pass - Senior/Affordable | $57.00/person |
Applicable taxes are extra.
*For all charters, there is a $31.64 per hour plus HST extra wait charge. Mileage is charged for each direction.
Contact Us
The Parallel Transit office is located at 60 Corcoran Street, Stratford. Our office hours of operation are:
- Monday through Friday, 8:00am - 12:00pm and 1:00pm - 7:00pm
- Saturdays, 9:00am - 5:00pm
- Closed Sundays and Public Holidays.
For more information, please contact us at 519-271-4000.