City of Stratford Transit and Parallel Transit provide an affordable and convenient alternative to driving within the City on regularly scheduled transit routes. Read further to learn about our rates, schedules, Parallel Transit, and special services.
News Items, Service Updates, Changes and Policies
| November 10, 2021 - Public Information Sessions - Accessibility Plan for Transit |
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On Wednesday, November 17, 2021 at 5pm, a public information session is being held under the Accessibility for Ontarians with Disabilities Act (AODA) as an annual opportunity to present the Accessibility Plan for Transit and Parallel Transit and invite comments and feedback. A presentation will be given at 5pm. Presentations from registered delegations will then be heard and then comments inputted into the Q&A will be read into the meeting. This session will be conducted electronically. To watch the meeting live, please click the following link: https://stratford-ca.zoom.us/j/82426249513?pwd=VDUyMFl3OVYvUUhyK1pPVCtXa1ZFdz09 To participate you can:
Recorded video of the meeting will be posted to the City’s website following the meeting once available. For more information, please contact the Transit Office at 519-271-0250 extension 347. |
| October 21, 2021 - Brunswick St closure effecting #5 DEVON/School Special Morning #1 |
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Please note that as a result of the closure of Brunswick Street between King Street and Queen Street, Stratford Transit’s Route #5: DEVON will require a detour for approximately 6 months. Starting Thursday, October 21, the bus will travel south on Romeo Street, turn right on Douro Street and continue on Douro Street to Waterloo Street before returning to the terminal. All stops on Brunswick Street will be unavailable during the detour period, including those at:
Temporary stops will be available at:
Also, the morning #1 School Special that leaves the terminal at 7:55 a.m. and services the Route #5: DEVON will follow the same detour, and the same temporary stops on Douro Street. Questions about this temporary detour can be directed to the Stratford Transit office at 519-271-0250 extension 405 during business hours. |
| September 17, 2021 - New Fixed Route added to On Demand Saturdays (Schedule and Map) |
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Starting Saturday, September 4th, a condensed #1 Huron and #2 East End fixed route will operate from 9:30am to 5:30pm. It will be offered as an interline route, which means the bus will travel from the Downie Street terminal along the East End route, back to the terminal and then along the Huron route and then back to the terminal. As a starting point, each condensed route will be 20 minutes in duration. The fixed-route Saturday service will be in addition to the on-demand Saturday service. Customers should ensure they have selected the correct option, as the fixed-route service will not be able to deviate from it’s designated route. Riders will be able to tell which bus is approaching based on the sign on the front of the bus. The fixed-route bus will display either #1 Huron or #2 East End, while the on-demand buses will display On Demand on the sign. If you are unsure of which bus has arrived, please confirm with the driver before boarding. Customers using the fixed-route Saturday service will still have the ability to track bus arrivals in real time using the Transit Tracker feature at https://onyourway.stratford.ca/ |
| September 1, 2021 - New Fixed Route Option to be added to On Demand Saturdays |
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To our valued Transit Customers, Based on ridership information collected over the past few months, as well as feedback from customers, Stratford Transit will be adding a condensed fixed-route service on Saturdays, to go along with our On Demand Service. Starting Saturday, September 4, a condensed #1 Huron and #2 East End fixed route will operate from 9:30am to 5:30pm. It will be offered as an interline route, which means the bus will travel from the Downie Street terminal along the East End route, back to the terminal and then along the Huron route and then back to the terminal. As a starting point, each condensed route will be 20 minutes in duration. The fixed-route Saturday service will be in addition to the on-demand Saturday service. Customers should ensure they have selected the correct option, as the fixed-route service will not be able to deviate from it’s designated route. Riders will be able to tell which bus is approaching based on the sign on the front of the bus. The fixed-route bus will display either #1 Huron or #2 East End, while the on-demand buses will display On Demand on the sign. If you are unsure of which bus has arrived, please confirm with the driver before boarding. Customers using the fixed-route Saturday service will still have the ability to track bus arrivals in real time using the Transit Tracker feature at https://onyourway.stratford.ca/ |
| August 17, 2021 - Stratford Transit School Specials for 2021/22 |
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For the more than 400,000 students we transport yearly, Stratford Transit provides School Special buses weekday mornings and afternoons for Stratford Intermediate School, Stratford District Secondary School, and Street Michael Catholic Secondary School. Those buses leave from the Terminal and travel to the schools starting in the morning at 7:25 a.m. until 8:45 a.m.
For further information regarding School Specials please call 519-271-0250 extension 405.
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March 24, 2021 - Expansion of On-Demand Customer Service |
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Stratford Transit is introducing some improvements to our weekend On Demand service to better serve our valued customers. Starting this Saturday (March 27), our customer service hours will be expanded. Customers can receive assistance by phone from 7am to 7pm Saturday by calling Stratford Transit at 519-271-0250 extension 264. (Entering extension 264 at any time during the recorded message will direct the caller to a Stratford Transit staff member). If the call is not answered immediately, please leave a callback number so that we may contact you as soon as possible. Also, the Sunday Transit On Demand service will be adjusted to help improve efficiency for customers on the first bus of the day, at 10am. The customer service line will also be available from 10am to 5pm on Sundays for those who need some assistance or want to book a trip. The Stratford Transit office will maintain its regular weekday customer service hours, Monday to Friday, from 8am to 7pm, for any transit-related questions. |
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October 22, 2020 - Stratford Transit Tracker Launches October 26 |
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Stratford Transit is pleased to announce the official introduction of the Stratford Transit Tracker, launching on Monday, October 26. It will be available then at https://onyourway.stratford.ca.The real-time bus tracking tool uses GPS technology to pinpoint the exact location of a bus and when it’s due to arrive at a stop. Up-to-date information on detours and delays, nearby stops and precise arrival times will also be provided to passengers using the tracking service.
“We are excited to introduce this innovative tracking tool and media system to our Stratford riders,” said Transit Manager Michael Mousley. “The system puts the convenience of transit travel at the fingertips of passengers, making it easy to receive updates as they happen, via a personal computer or phone.” In addition to offering real-time bus monitoring for riders, the Stratford Transit Tracker will provide transit operators with passenger counters, on-time reporting, detailed route information, better communication options with other drivers and in-depth key performance indicators to improve overall transit operations. For information on the Stratford Transit Tracker service and using the mobile app and online site, click here. How can we direct you? |
| No Service on Public Holidays |
Stratford Transit operates 7 days a week from the temporary transit hub at the Cooper Block on Downie Street across from Shakespeare Park, except on the following Public Holidays:
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| Stratford Transit Transfer Policy |
| Stratford Transit has a transfer policy to add more flexibility for riders. Customers are now able to transfer at any stop in the city. Please keep in mind the following:
1. Transfers are only valid for 1 hour. 2. If you transfer back onto the bus you left originally, the transfer may not be accepted electronically in the fare box. If this is the case, the driver will manually inspect the transfer to ensure it is valid (time/date). Questions regarding should be directed to the Transit office at 519-271-0250 extension 264 during business hours. |
Frequently Asked Questions
Parallel Transit
Priority and Courtesy Seating
Procedures for Serving Passengers with a Disability
Saturday and Sunday On-Demand Service
School Transit Transportation
Transit Accessibility Public Meeting
Transit Charters
Transit Schedule & Bus Stop Locations
Transit Rates
Transit Tracker - Check Bus Locations and Routes
Where to Buy Transit Passes
Transit Schedule and Bus Stop Locations
Transit Terminal Location: Cooper Block (Shakespeare Park on Downie Street)
Planning your trip? Take these steps:
- Download the Transit System Map
- Review route service dates and times (below).
- Prior to your trip, check the News Items, Service Updates, Changes and Policies. There is no service on Public Holidays.
Monday to Friday: 30 Minute Continual Service Schedules
| Route #1: HURON Stop Location | Timing point at each stop location | Continual schedule until last departure | ||||
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| Departs Transit Terminal | 6:00am | 6:30am | 7:00am | 7:30am | 8:00am | 9:30pm |
| Huron Street at Avondale Avenue | 6:05am | 6:35am | 7:05am | 7:35am | 8:05am | 9:35pm |
| Oakdale Avenue at O'Loane Avenue | 6:10am | 6:40am | 7:10am | 7:40am | 8:10am | 9:40pm |
| Huron Street at Matilda Street | 6:15am | 6:45am | 7:15am | 7:45am | 8:15am | 9:45pm |
| Huntingdon Avenue at Huron Street | 6:20am | 6:50am | 7:20am | 7:50am | 8:20am | 9:50pm |
| Downie Street at Brunswick Street (City Hall) | 6:25am | 6:55am | 7:25am | 7:55am | 8:25am | 9:55pm |
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ROUTE #1: HURON Stop Numbers and Locations |
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For the real-time Stratford Transit Tracker, see https://onyourway.stratford.ca/
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| Route #2: EAST END Stop Location | Timing point at each stop location | Continual schedule until last departure | ||||
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| Departs Transit Terminal | 6:00am | 6:30am | 7:00am | 7:30am | 8:00am | 9:30pm |
| Douro Street at Romeo Street | 6:05am | 6:35am | 7:05am | 7:35am | 8:05am | 9:35pm |
| Douro Street at Cooper Standard | 6:10am | 6:40am | 7:10am | 7:40am | 8:10am | 9:40pm |
| Ontario Street at Perth Road 111 (Quality Inn) | 6:15am | 6:45am | 7:15am | 7:45am | 8:15am | 9:45pm |
| Ontario Street at Romeo Street (Dairy Queen) | 6:20am | 6:50am | 7:20am | 7:50am | 8:20am | 9:50pm |
| Ontario Street at Waterloo Street | 6:25am | 6:55am | 7:25am | 7:55am | 8:25am | 9:55pm |
| Route #2: EAST END Stop Numbers and Locations |
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For the real-time Stratford Transit Tracker, see https://onyourway.stratford.ca/
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| Route #3: McCARTHY Stop Location | Timing point at each stop location | Continual schedule until last departure | ||||
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| Departs Transit Terminal | 6:00am | 6:30am | 7:00am | 7:30am | 8:00am | 9:30pm |
| John Street at Charles Street | 6:05am | 6:35am | 7:05am | 7:35am | 8:05am | 9:35pm |
| Short Street at Culliton Standard | 6:10am | 6:40am | 7:10am | 7:40am | 8:10am | 9:40pm |
| McCarthy Road at Mornington Street | 6:15am | 6:45am | 7:15am | 7:45am | 8:15am | 9:45pm |
| Princess Street at Earl Street | 6:20am | 6:50am | 7:20am | 7:50am | 8:20am | 9:50pm |
| Waterloo Street at Ontario Street (Features) | 6:25am | 6:55am | 7:25am | 7:55am | 8:25am | 9:55pm |
| Route #3: McCARTHY Stop Numbers and Locations |
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For the real-time Stratford Transit Tracker, see https://onyourway.stratford.ca/
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| Route #4: QUEENSLAND Stop Location | Timing point at each stop location | Continual schedule until last departure | ||||
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| Departs Transit Terminal | 6:00am | 6:30am | 7:00am | 7:30am | 8:00am | 9:30pm |
| Cambria Street at St. Vincent Street | 6:05am | 6:35am | 7:05am | 7:35am | 8:05am | 9:35pm |
| Erie Street at Monteith Avenue | 6:10am | 6:40am | 7:10am | 7:40am | 8:10am | 9:40pm |
| St. Vincent Street at Easson Street | 6:15am | 6:45am | 7:15am | 7:45am | 8:15am | 9:45pm |
| McGregor Street at Sprung Court | 6:20am | 6:50am | 7:20am | 7:50am | 8:20am | 9:50pm |
| Erie Street at Cambria Street | 6:25am | 6:55am | 7:25am | 7:55am | 8:25am | 9:55pm |
| Route #4: QUEENSLAND Stop Numbers and Locations |
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For the real-time Stratford Transit Tracker, see https://onyourway.stratford.ca/
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| Route #5: DEVON Stop Location | Timing point at each stop location | Continual schedule until last departure | ||||
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| Departs Transit Terminal | 6:00am | 6:30am | 7:00am | 7:30am | 8:00am | 9:30pm |
| Ontario Street at Romeo Street | 6:05am | 6:35am | 7:05am | 7:35am | 8:05am | 9:35pm |
| Devon Street at Pleasant Drive | 6:10am | 6:40am | 7:10am | 7:40am | 8:10am | 9:40pm |
| McCarthy Road at Fairfield Drive | 6:15am | 6:45am | 7:15am | 7:45am | 8:15am | 9:45pm |
| Delamere Avenue at Romeo Street | 6:20am | 6:50am | 7:20am | 7:50am | 8:20am | 9:50pm |
| Front Street at Douro Street | 6:25am | 6:55am | 7:25am | 7:55am | 8:25am | 9:55pm |
| Route #5: DEVON Stop Numbers and Locations |
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For the real-time Stratford Transit Tracker, see https://onyourway.stratford.ca/
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| Route #6: DOWNIE Stop Location | Timing point at each stop location | Continual schedule until last departure | ||||
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| Departs Transit Terminal | 6:00am | 6:30am | 7:00am | 7:30am | 8:00am | 9:30pm |
| Romeo Street at Norfolk Street | 6:05am | 6:35am | 7:05am | 7:35am | 8:05am | 9:35pm |
| Brydges Street at Louise Street | 6:10am | 6:40am | 7:10am | 7:40am | 8:10am | 9:40pm |
| Maple Avenue at Wilson Court | 6:15am | 6:45am | 7:15am | 7:45am | 8:15am | 9:45pm |
| Downie Street at Simcoe Court (Jubilee Church) | 6:20am | 6:50am | 7:20am | 7:50am | 8:20am | 9:50pm |
| Guelph Street at Nile Street | 6:25am | 6:55am | 7:25am | 7:55am | 8:25am | 9:55pm |
| Route #6: DOWNIE Stop Numbers and Locations |
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For the real-time Stratford Transit Tracker, see https://onyourway.stratford.ca/
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| Route #7: INDUSTRIAL Stop Location | Timing point at each stop location | Continual schedule until last departure | ||||
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| Departs Transit Terminal | 6:00am | 6:30am | 7:00am | 7:30am | 8:00am | 9:30pm |
| Monteith Avenue at McFarlane Street | 6:05am | 6:35am | 7:05am | 7:35am | 8:05am | 9:35pm |
| Wright Boulevard at John A. McCarthy | 6:10am | 6:40am | 7:10am | 7:40am | 8:10am | 9:40pm |
| Ford Lane at Erie Street | 6:15am | 6:45am | 7:15am | 7:45am | 8:15am | 9:45pm |
| Scott Street at Griffith Road | 6:20am | 6:50am | 7:20am | 7:50am | 8:20am | 9:50pm |
| Cambria Street at West Gore Street | 6:25am | 6:55am | 7:25am | 7:55am | 8:25am | 9:55pm |
| Route #7: INDUSTRIAL Stop Numbers and Locations |
For the real-time Stratford Transit Tracker, see https://onyourway.stratford.ca/
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Saturday Schedule and Stop Locations
There is a fixed-route schedule on Saturdays in addition to booking On-Demand rides.
Customers using the fixed-route Saturday service will still have the ability to track bus arrivals in real time using the Transit Tracker feature at https://onyourway.stratford.ca/
| Route #1: HURON Stop Location | Timing point at each stop location | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Departs Transit Terminal | 9:30am | 10:10am | 10:50am | 11:30am | 1:00pm | 1:40pm | 2:20pm | 3:00pm | 3:40pm | 4:20pm | 5:00pm |
| Huron Street at Avondale Avenue | 9:35am | 10:15am | 10:55am | 11:35am | 1:05pm | 1:45pm | 2:25pm | 3:05pm | 3:45pm | 4:25pm | 5:05pm |
| Huron Street at Matilda Street | 9:40am | 10:20am | 11:00am | 11:40am | 1:10pm | 1:50pm | 2:30pm | 3:10pm | 3:50pm | 4:30pm | 5:10pm |
| Huntingdon Avenue at Huron Street | 9:45am | 10:25am | 11:05am | 11:45am | 1:15pm | 1:55pm | 2:35pm | 3:15pm | 3:55pm | 4:35pm | 5:15pm |
| Transit Terminal | 9:50am | 10:30am | 11:10am | 11:50am | 1:20pm | 2:00pm | 2:40pm | 3:20pm | 4:00pm | 4:40pm | 5:20pm |
| ROUTE #1: HURON Stop Numbers and Locations |
For the real-time Stratford Transit Tracker, see https://onyourway.stratford.ca/
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| Route #2: EAST END Stop Location | Timing point at each stop location | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Departs Transit Terminal | 9:50am | 10:30am | 11:10am | 11:50am | 12:40pm | 1:20pm | 2:00pm | 2:40pm | 3:20pm | 4:00pm | 4:40pm |
| Douro Street at (Home Furniture) | 9:55am | 10:35am | 11:15am | 11:55am | 12:45pm | 1:25pm | 2:05pm | 2:45pm | 3:25pm | 4:05pm | 4:45pm |
| Ontario Street at Perth Road 111 (Quality Inn) | 10:00am | 10:40am | 11:20am | 12:00pm | 12:50pm | 1:30pm | 2:10pm | 2:50pm | 3:30pm | 4:10pm | 4:50pm |
| Waterloo Street at Ontario Street (Features) | 10:05am | 10:45am | 11:25am | 12:05pm | 12:55pm | 1:35pm | 2:15pm | 2:55pm | 3:35pm | 4:15pm | 4:55pm |
| Transit Terminal | 10:10am | 10:50am | 11:30am | 12:10pm | 1:00pm | 1:40pm | 2:20pm | 3:00pm | 3:40pm | 4:20pm | 5:00pm |
| ROUTE #2: EAST END Stop Numbers and Locations |
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For the real-time Stratford Transit Tracker, see https://onyourway.stratford.ca/
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Saturday & Sunday On-Demand Transit Service
On Demand allows transit to meet the current needs of customers while routing vehicles only to requested stops. Customers will be able to schedule a ride based on their own timeframes and route desired stop, allowing passengers to get anywhere in the city.
The Hours of Operation for On-Demand are:
- Saturdays, 6am to 8pm
- Sundays, 10am to 5:30pm
| Make a Reservation for On-Demand |
Those looking to use the mobile app or online service can may find it useful to review the online user guide for preferred devices. |
| Learn About the On-Demand Service |
| To better understand the On-Demand Service, click here to learn more. |
| On-Demand Frequently Asked Questions (FAQ) |
| Have a question about the On-Demand Transit app and on-demand transit? Click to review our FAQ section. |
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On-Demand COVID-19 Protocols |
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Stratford Transit would like to thank all passengers for practicing social distancing, and ask that the service only be used for essential trips (employment, groceries, pharmacy, etc.). Where possible, nonessential trips (social-based trips) should be avoided. As a reminder, please wear a face covering, if able to do so, while using transit. Should any passenger exhibit illness or flu-like symptoms, they are prohibited from riding the bus. Passengers are reminded to practice recommended hygiene etiquette while utilizing transit including:
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School Transit Transportation
We transport more than 400,000 students yearly via our morning and afternoon school specials.
Schedule and Turn-by-Turn Route Descriptions (Morning)
| School Special #1: EAST END/DEVON |
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07:25 – Depart from the Transit Terminal (Follow East End Route. Note minor alterations)
07:55 – Depart from Transit Terminal (Follow Devon Route)
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School Special #2: HURON/McCARTHY |
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07:25 – Depart from the Transit Terminal (Follow Huron route. Note minor alterations)
07:55 – Depart Transit Terminal (Follow McCarthy route. Note Minor alterations)
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School Special #3: QUEENSLAND/DOWNIE |
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07:25 Depart Transit Terminal (Follow Queensland route. Note minor alterations)
07:55 Depart Transit Terminal (Follow Downie route. Note minor alterations)
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Schedule and Turn-by-Turn Route Descriptions (Afternoon)
| School Special #1: EAST END/DEVON |
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2:30 – Depart Transit Garage
2:40 – Arrive Stratford Intermediate School (School bus loading zone on Birmingham) 2:50 – Depart Stratford Intermediate School
3:00 – Arrive at Stratford District Secondary School (Oakdale Ave bus stop cut out) 3:05 – Depart Stratford District Secondary School. Proceed to St. Michael’s Catholic Secondary School
3:20 – Depart Transit Terminal (Follow East End/Devon route. Note minor adjustments)
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School Special #2: HURON/McCARTHY |
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2:30 – Depart Transit Garage
2:40 – Arrive Stratford Intermediate School (School bus loading zone on Birmingham Street) 2:50 – Depart Stratford Intermediate School
3:00 – Arrive at Stratford District Secondary School (Oakdale Ave bus stop cut out) 3:05 – Depart Stratford District Secondary School. Proceed to St. Michael’s Catholic Secondary School
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School Special #3: QUEENSLAND/DOWNIE |
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2:30 – Depart Transit Garage
2:40 – Arrive Stratford Intermediate School (School bus loading zone on Birmingham Street) 2:50 – Depart Stratford Intermediate School
3:00 – Arrive at Stratford District Secondary School (Oakdale Ave bus stop cut out) 3:05 – Depart Stratford District Secondary School. Proceed to St. Michael’s Catholic Secondary School
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Stratford Transit Charters
Stratford Transit Charters provides a safe, affordable and reliable in-town transportation service to destinations throughout Stratford for large groups. Buses can accommodate up to 37 people. The rate is $85 per hour, plus taxes. To reserve your charter, please contact us at 519-271-0250 extension 405 during regular business hours.
Use our charter services for:
- Weddings and parties
- Business meetings
- Conference attendees
- Sports teams
- School groups
- Special events
- Community events
We will pick guests up from your predetermined location. All you need to do is sit back and relax, and leave the driving to our experienced transit operators.
Transit Rates (2021)
| Details | Cash | Advanced Tickets |
30-Day Pass |
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| Children | 5 and under | FREE | FREE | Not Applicable |
| Student | Applies only to elementary/secondary students, and ODSP and Ontario Works Clients. Identification will be required. | $2.50 | $2.25 | $55.00 |
| Affordable | Applies only to elementary/secondary students, and ODSP and Ontario Works Clients. Identification will be required. | $2.50 | $2.25 | $57.00 |
| Adults | 19 - 64 years | $3.00 | $2.75 | $67.00 |
| Seniors | 65 and older | $2.75 | $2.50 | $57.00 |
| Day Pass | Single rider and valid until end of service day | $7.00 | $7.00 | Not Applicable |
| Family Pass | Up to 4 riders with a least one adult and valid until end of service day | $15.00 | $15.00 | Not Applicable |
| Charter | A special transit service for personal in-town travel by the hour. | $85.00/hour | Not Applicable | Not Applicable |
Transfers are valid for up to 1 hour anywhere in the city.
Where to Buy Transit Passes
All passes and schedules are available through the City's main reception, on the second floor of Stratford City Hall. Passes/tickets can also be purchased (except affordable passes) at the following locations:
Stratford Transit Tracker: A Smarter Way To Travel
| How to use Stratford Transit Tracker |
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Load the website https://onyourway.stratford.ca/ (available on October 26) onto any device with a web browser. You can use your cell phone, tablet, or computer.
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| How to save Stratford Transit Tracker to your to Phone Screen |
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Priority & Courtesy Seating
Show you care! Offer your seat to someone who needs it more than you.
The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) requires businesses and organizations to provide accessible services to people with disabilities. The goal is for Ontario to be fully accessible by 2025.
The Integrated Accessibility Standards Regulation (IASR, 191-11), is a standard developed under the AODA which includes 80 accessibility standards relating to transportation, employment, and information and communications. Compliance dates set out in the IASR range from July 2011 through January 2021.
In compliance with Section 49 of Regulation 191-11, Ontario's public transit authorities now provide Priority seating designated for use by passengers with disabilities.
Transit authorities recognize there are other customers who would also benefit from having a seat near the front of the bus. A Courtesy seating area has been designated for seniors, expectant mothers, adults travelling with infants/small children or any other customer who may benefit from a seat near the front of the bus.
| Priority Seating |
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Priority Seating is for the use of passengers with a disability. These seats are located close to the front of the vehicle. Customers are expected to respect and obey the purpose of the designated seating area, which means if you are sitting in one of these designated seats, you MUST vacate the seat for a passenger with a disability. Please note:
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| Courtesy Seating |
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Courtesy Seating is intended to provide additional seating for people who will benefit from having a seat near the front of the vehicle including:
If you are sitting in one of these designated seats, please respect its purpose and give up your seat to those who need it. Please note: Drivers/operators will not enforce this requirement or intervene in any dispute related to Courtesy Seating. We ask, however, that you respect this designated seating area and show consideration for those whose need is greater than your own. |
Frequently Asked Questions
| Why are there both Priority Seating and Courtesy Seating areas on a bus? |
| The Priority Seating area is a regulatory requirement under the Accessibility for Ontarians with Disabilities Act. The Courtesy Seating area is provided in addition to the Priority Seating area for passengers who may benefit from a seat, but do not have a disability. |
| I am a passenger with a disability. What do I do if the Priority Seating area is full when I board the bus? |
| Politely remind the customers seated in the Priority Seating area of its intended use and ask that they make room for you. |
| What do I do if the passengers seated in the Priority Seating area refuse to move for me? |
| Please remember that passengers in the Priority Seating area may suffer from a disability that is not easily recognized by others and they may not be comfortable discussing it in public. If the passengers in the Priority Seating area do not move when requested, proceed to the Courtesy Seating area to find a seat. |
| The Priority Seating decal states that other passengers MUST vacate for a passenger with a disability. If someone refuses to move for a passenger with a disability, who will make them obey the sign? |
| The wording on the decal is a legal requirement under Regulation 191-11 but the Regulation does not provide any reference to enforcement. Given the vast number and varying degree of disabilities, many of which are invisible, it would be extremely difficult for a third party to determine who is more entitled to the Priority Seating area. As such, we expect customers to do the right thing. |
| Can I ask the operator to force passengers to vacate a seat for me? |
| Drivers/operators will not intervene in a dispute between passengers regarding a seat.I am a person with a disability. When I board a bus which is full and people are both seated and standing in the Priority Seating area, do other passengers need to vacate the bus to make room for me in the Priority Seating area?No. Public transit is first come, first served. Other passengers who have paid a fare are not expected to vacate the bus to make room for other passengers. If you are not comfortable completing your trip without a seat, please wait for the next bus. |