Perth and Stratford Housing Corporation

To apply for RGI housing, including units in the PSHC, you need to submit an application to the Housing Access Centre (HAC).  For more information on how to do this, please click here.

Like other community housing providers, the Perth and Stratford Housing Corporation falls under provincial legislation known as the Housing Services Act, 2011.  This includes a set of Social Housing Directives laid out by the Consolidated Municipal Service Manager, in this case the City of Stratford.  These directives apply to all community housing providers in Stratford, Perth County, and St. Marys and can be found here.

The Perth and Stratford Housing Corporation also has a set of internal policies that explain the rules and guidelines for our rental properties.  We also have a number of forms that would need to be completed for specific purposes.

*Please note that we are currently reviewing all of our policies.  The policies listed below have been approved through our Board.  More policies will be added as we continue this process. 

Perth and Stratford Housing Corporation Tenant Handbook

PSHC Tenant Handbook

Policies 

• PSHC-001: Cannabis Growth & Usage Policy
• PSHC-002: Smoke-Free Policy
• PSHC-004: Human Rights & Accommodation Policy
• PSHC-005: Visitor & Guest Policy
• PSHC-006: Pet Policy 
• PSHC-007: Complaint Resolution Policy
• PSHC-008: Internal Transfer Policy
• PSHC-009: Applying Payments to Arrears Policy
• PSHC-010: Eviction Prevention for Non-Payment of Rent Policy
• PSHC-011: Key Access Card, and Lock Policy

 Forms

• Form 108 – Request for Accommodation
• Form 111 – Consent to Release Personal Information
• Form 201 – Request for Review of Decision
• Form 303 - Internal Transfer Request
• Form 309 – Annual Income Asset & Household Composition Review
• Form 312 – Annual Update Risk Management  

What is a Complaint?

A complaint is when you tell us you are unhappy with a service, action, or decision that you feel negatively impacts your housing experience.  For example, you may be unhappy with the treatment you have received from tenants in our buildings, our staff or management, or contractors we have hired to do work on our properties.  You may also be unhappy with decisions we have made related to policies, programs, processes, and procedures within the Perth and Stratford Housing Corporation (PSHC).

Who Can Make a Complaint?

Anyone who has a relationship with the PSHC or is affected by our services is able to make a complaint. This includes tenants, contractors, members of the public, and homeowners or other residents that neighbour our properties. 

When Resolving Complaints

The PSHC will:

• Take all complaints filed at our office seriously
• Review complaints with impartiality and respect to all parties involved

• Investigate all genuine complaints in a timely and confidential manner
• Make every reasonable effort to help resolve complaints

The PSHC will not:

• Get involved in rumours and minor disputes
• Act on a complaint if the complaint is discriminatory
• Get involved in issues where the PSHC, as the landlord, has no authority to deal with the complaint (e.g. complaints unrelated to the properties we manage or the services and programs we administer)

How to File a Complaint

Complaints must be submitted in writing using this form.  If you require help to complete this form, PSHC staff can assist you either in-person or over the phone. We encourage you to take your time and complete all sections of this form with as much detail as possible.  If this form is incomplete, you may be asked to resubmit it with the information that is missing.

You can submit your form in one of the following ways:

• By Phone: call 519-271-3773
• In-person: City Hall Annex Building, 82 Erie Street, Stratford, First Floor Reception
• By mail: Social Services Department, Housing Division, 82 Erie St., Stratford, ON, N5A 2M4 
• Online: By clicking on this link Housing Complaint Form