Tenants of Rent-Geared-to-Income Housing

Rent-Geared-to-Income (RGI) housing helps make housing more affordable for households with low to moderate incomes. In RGI housing, rent is based on a household’s income rather than current market rental rates, so eligible households pay an amount they can better afford.

RGI housing is offered in a range of housing types, through rent supplements, housing allowances, social housing, non-profit housing organizations, and co-operative housing providers.

Use these forms to complete your Annual Income, Asset and Household Composition Verification Review package.

Under the Housing Services Act, 2011 and related Ontario regulations, households receiving Rent-Geared-to-Income (RGI) assistance must complete this review every year. The review allows the Service Manager to confirm that your household remains eligible for RGI subsidy and to determine the amount of rent payable.

This request will be issued by the Social Services Department to you, when required for your tenancy.

Annual Review Package

Form 306- Asset Review Form

Like other community housing providers, the Perth and Stratford Housing Corporation falls under provincial legislation known as the Housing Services Act, 2011. This includes a set of Social Housing Directives laid out by the Consolidated Municipal Service Manager, in this case the City of Stratford. 

Attached is a list of Community Resources available in Stratford including financial help, housing support, mental health resources, or assistance for yourself or your family. Explore available programs and services, learn what you may qualify for, and find the support you need.

Find Support

 

Perth and Stratford Housing Corporation Tenants

The Perth and Stratford Housing Corporation (PSHC) is a part of the City of Stratford Housing Division. The PSHC is the largest provider of rent-geared-to-income (RGI) housing locally and owns and manages 663 adult and family units in the communities of Atwood, Listowel, Milverton, Mitchell, St. Marys, and Stratford, providing homes to approximately 3,200 people. This housing portfolio includes apartment buildings, semi-detached homes, single-detached homes, and townhouses; unit sizes range from bachelor to 5-bedrooms. 

After Hours: If you are a tenant in one of our units, and need to report a problem after-hours please call 1-866-906-0152 or 519-533-0152.

Calls to the After-Hours Maintenance Line are for emergencies only such as water leaks, flooding, no heat, electrical failures, short circuits, blocked toilet or damage caused by wind or fire.

Form 108 – Request for Accommodation: If you require modifications to your unit or a unit transfer for medical reasons.

Form 111 – Consent to Release Personal Information: If you would like to update your file for us to share information about your tenancy with someone other than yourself.

Form 201 – Request for Review of Decision: If you disagree with a decision that has been made and you would like to appeal this decision.

Form 303 - Internal Transfer Request: If you would like to apply for a different unit within the PSHC.

Form 309 – Annual Income Asset & Household Composition Review: If you have been requested verify or update your Annual Income, Asset and Household Composition as required under the under the Housing Services Act, 2011

Form 306- Asset Review: If you have been requested verify or update your Annual Income, Asset and Household Composition as required under the under the Housing Services Act, 2011.

Form 312 – Annual Update Risk Management: If you would like to provide additional helpful information, requested in an Annual Review package.

Form 313 - Rent Adjustment Form: If you would like to request a mid-year review of your RGI eligibility.

Automatic Rent Payment Form: If you would like to set up authorized automatic rent payments.

N9- Notice to End Your Tenancy: If a tenant wishes to end their tenancy, they can do so using this form.

N11- Agreement to End a Tenancy: If a landlord and tenant agree to end a tenancy, they can use this form. 

Need to report a maintenance issue in public housing? Use this form to let us know about repairs or problems in your unit or building, such as plumbing, heating, electrical issues, pests, or damage to common areas. Submit your request with as much detail as possible so the right staff can respond and prioritize the work appropriately.

By Phone: call 519-271-3773 ext. 241

In-person: City Hall Annex Building, 82 Erie Street, Stratford, First Floor Reception

By mail: Social Services Department, Housing Division, 82 Erie St., Stratford, ON, N5A 2M4

Online: by submitting a Maintenance Request Form

What is a Complaint?

A complaint is when you tell us you are unhappy with a service, action, or decision that has negatively affected your housing experience. This may include concerns about other tenants, staff, management, contractors, or decisions related to PSHC policies, programs, or procedures.

Who Can Make a Complaint?

Anyone connected to PSHC or affected by our services can make a complaint, including tenants, contractors, neighbours, homeowners, and members of the public.

How We Handle Complaints

PSHC will:

  • Take complaints seriously
  • Review concerns fairly and respectfully
  • Investigate valid complaints in a timely and confidential way
  • Make reasonable efforts to resolve issues

PSHC will not:

  • Act on rumours or minor disputes
  • Respond to discriminatory complaints
  • Handle issues outside our authority or unrelated to the properties, services, or programs we manage

How to File a Complaint

Complaints must be submitted in writing using this form. If you need help completing it, PSHC staff can assist you in person or by phone. Please provide as much detail as possible. Incomplete forms may be returned for more information.

You can submit your form in one of the following ways:

  • By Phone: call 519-271-3773
  • In-person: City Hall Annex Building, 82 Erie Street, Stratford, First Floor Reception
  • By mail: Social Services Department, Housing Division, 82 Erie St., Stratford, ON, N5A 2M4
  • Online: By clicking on this link Housing Complaint Form

Perth And Stratford Housing Corporation Reasonable Enjoyment Brochure

Being a good neighbour helps create a safe, respectful, and welcoming community for everyone. Small actions—like keeping noise to a reasonable level, disposing of garbage properly, respecting shared spaces, and being considerate of others—can make a big difference.

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